Who we are

Across Systems GmbH is an innovative software development company and a leading provider of documentation localization services. Our headquarters are located in Karlsbad, Germany, in the heart of the Karlsruhe technology region. As part of the Volaris Group, we benefit from the many advantages of an international corporate network, while still having the flexibility and agility of a start-up. Our software solutions help companies and translators adapt content - from manuals to e-commerce texts - for their target markets.

What we offer

At Across, you can expect a dynamic, agile team that pursues the vision of continuously developing localization solutions with real team spirit. As part of an international group, you will have access to exciting development opportunities and can contribute your knowledge in an open, inspiring working environment. Whether in the office or working from home, flexible working hours allow you to achieve a good work-life balance. An open feedback culture, regular team events and individual development opportunities provide an environment where you can thrive and grow.

Who we are looking for

we are looking for a dedicated Technical Consultant for localization and machine translation (m/f/d) to join our team and support our customers in the implementation and integration of our software solutions. In this role, you will take on a key position in the technical consulting and support of our customers and make a significant contribution to the successful implementation of the Across Language Server.

Your job profile:

• Implementation and Integration: You will be responsible for the implementation of the Across Language Server and its additional components as well as their seamless integration into our customers' processes.
• Customer Consulting and Support: You will advise and support our customers in all technical matters related to our products to ensure their optimal use.
• Application Management: Manage and maintain our products on customers' production and test systems to ensure smooth operation.
• Specifications and customization: Write specifications for customizations, their delivery, configuration, and acceptance on customer systems.
• Presales and Proof of Concept: Participate in presales consultations and proof-of-concept projects to demonstrate our solutions.
• Installation support: You will assist our customers with installations, software updates, and server and database migrations.
• System integration and automation: You will advise and assist our customers in connecting third-party systems and implementing process automation.
• Support: You will assist the support team in handling sophisticated technical inquiries.
• Service delivery: You will be involved in the billing of services to ensure economic efficiency.
• Sales support: You will support the sales team in the proposal phase by providing technical expertise and advice.

Requirements:

• Language Skills: You speak German at native speaker level and have a good command of English (at least B2).
• Experience in the translation industry and with CAT tools: Ideally, you will have some initial experience in the translation industry and have had contact with CAT tools, which will help you to quickly understand the specific requirements of our clients.
• Technology affinity: You have a keen interest in data-driven technologies and AI-enabled tools, and are comfortable working with SQL servers and Microsoft server environments.
• Analytical thinking: Your strength lies in analyzing and structuring large amounts of data, which enables you to reliably identify and realize data-based optimization potential.
• Strong communication skills: Your solution-oriented communication skills enable you to convey technical topics in an understandable and targeted manner - both internally and to our customers.
• Independence: You will be a self-starter with a strong customer focus and the motivation to grow and proactively support our technical solutions.