with relevant work experience

We are looking for a motivated Technical Account Manager to join and support our open-minded and international team.
This is primarily a front-line, customer-facing support role, and you will have the chance to interact with customers remotely by phone, e-mail, and via our communication tools. This is your chance to have an integral role in supporting our customers in their business while accelerating your career by driving business impact.

Your desire to continuously improve things will be valued in this role as your input is sought to drive process change, support document and policy updates, and build a program management structure.

YOUR TASKS

Your key responsibility in this role is to interact with our customers via the most effective method, ensuring how they want to be communicated with. Other activities you will be responsible for include:

• Creating a strategic support relationship with key stakeholders within our customers’ organization's
• Articulating the case for change and helping our customers evolve, driving productive use of our products
• Partnering with our Sales and Services teams to plan ways to create new opportunities within the accounts they service;
• Analyze our customers setup and identify missing products
• Escalation point for technical inquires
• Help our customers with projects such as migrations
• Be the point of contact for technical in-depth questions

YOUR PROFILE

Your success in this role will be achieved by using your fabulous communication skills and your focus on positive customer outcomes. You will also be able to demonstrate:

• Proven experience in an enterprise support environment with a good understanding of customer support needs.
• Experience in remote account management and/or support.
• Leading the orchestration of teams to ensure support delivery needs for customers are met
• Ability to translate between business units and technical teams
• You’ve previously worked with the following technologies: IIS, SQL, Jira, Confluence, ServiceNow
• You feel comfortable in analyzing data
• You have at least 3 years of experience in a customer facing role
• You speak excellent English and have a work-proficient level of German

ABOUT US

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

HOW TO APPLY

We are proud to offer a competitive base salary range of 57.000-60.000 gross/year, thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience.

If you are interested in this position we are looking forward to your application including motivation letter and CV.