E-Banking Service-Line Specialist (100%)

What would your role be?

• Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup.
• Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues.
• Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients.
• Work closely with the IT department to identify and report system bugs and technical issues affecting client experience.
• Collaborate with fellow team members to share knowledge and best practices for client support.
• Participate in team meetings and training sessions to stay updated on product changes and service improvements.
• Identify opportunities to enhance the client support experience and suggest process improvements.
• Stay informed about industry trends and emerging technologies related to e-banking.

What are we looking for?

• Completed banking apprenticeship with 3-5 years of relevant support experience, preferably in client-facing roles (e.g., e-banking support or as a traditional assistant).
• Outstanding interpersonal skills and a genuine passion for engaging with clients, consistently delivering on Vontobel's Client Experience Standards.
• Detail-oriented, adaptable, and proactive with a hands-on approach; a collaborative team player with a strong commitment to continuous learning and development.
• Fluent in both German and English with excellent communication skills; proficiency in additional languages is a plus.

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.
• Friendly, diverse team in an open-office space with dancing walls.
• All the latest technology to help you excel and advance.
• Agile environment in how we think, the way we work and our trust for each other.
• Flat hierarchy with collaboration on all levels.
• Campus feeling and collaborative spirit.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.

Do you want to be Vontobel?