Adarsh Sharma

Participate in bug triages and lead the efforts in devising solution for emerging issues. Mentor front line support, organizations, providing mentor and escalation support for complex technical issues. Manage crisis situations that may involve technically challenging issues and diverse audiences. Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.

Implement and provide technical support for exchange servers, Office 365, Azure AD Connect, planning and consulting on AD migrations in a multi-Hybrid with one tenant in Office 365 Deploy/Setup Office 365. Setup DKIM/DMARC for O365. Handle multiple Migration projects from different exchange environments to Office 365. Well versed with PowerShell scripting. An expert with Hybrid setups and remote moves, have deployed Hybrid with O365 for multiple clients.

Client- Microsoft (Product -Office 365) Planning and Implementing of Exchange – Office 365 Migration (Cutover/Stage/IMAP/Hybrid). Handle escalated cases as the last level support (Office 365/EOP) Communicate issues & Bugs with the Product Group & ensuing its fixed. Leading a team of 23 members (Tier1 and Tier 2 Engineers) in Convergys. I conduct training, provide mentoring and also handle their Tier 3 escalation for the teams.

Provided technical / Infra Support to Ceva Logistics throughout the Globe, it has a global network of 170 countries and 1400 sites around the world (24. Worked on Exchange Server 2010 on Windows Server 2008 R2 involving OWA Mailbox policies, RBAC configuration, Public Folders, GAL segmentation, Retention Policies etc. Managed Users accounts through Active Directory and handle all exchange related issues, VPN issues (Cisco VPN Client), Blackberry (setup and activation).

Worked on Internet/Telephone related issues for TALK-TALK (UK based Broadband Company). After six months moved to Fault Management Team (Level 2) and was responsible for handling escalated issues

Computer Networks