Ing. Afsha Shaikh

At Phenixcare i have been responsible for developing the company's content strategy, as well as creating its deliverables. In this role I have worked closely with a marketing team to analyze the effectiveness and reach of digital marketing campaigns. In this job profile i have also worked on Google analytics to harvest user data. Google Analytics, Data Analytics, Tableau and Excel are all major technical skills i have worked on.

As an Implementation Specialist I Tested the functionality of the application from the server-side and client-side in all environments including production Worked on incident management managing SLA, Analysis, and troubleshooting Identified the bugs and reported through Bugzilla/ CA service Desk and service now Solved high-level user issues to help in clarifying the complexities of the application Configured different modules as per the requirements Experience working on SMLT (SQL based tool).