Alexander Burkhardt
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Burkhardt
- Bis heute 5 Jahre und 11 Monate, seit Juni 2019
Head of After Sales at Piaggio APAC
Piaggio Group
Responsible in the fast growing Asia Market for sustainable Dealer and Staff develpoment. For Parts, Warehouse and Logistics optimisation, to reach highest possible Customer Satisfaction, Profitability and last but not least an increase of Market share.
- 1 Jahr und 6 Monate, Jan. 2018 - Juni 2019
CEO
didioto
Building up the first "Quick & Quality" Automotive Service Network in Vietnam. Aiming for "Highest Customer Satisfaction" and always try to "Exceed Customers Expectations". Training and Motivation our highly skilled and experienced team even further. Co-operation just with the best Partners in the World, regarding spare-parts, tires, liquids and tools.
- 2 Jahre und 10 Monate, März 2015 - Dez. 2017
After Sales Director
BMW, MINI Euro Auto Corporation
Strategic development of BMW & MINI After Sales in Vietnam.
- 2 Jahre und 9 Monate, Juni 2012 - Feb. 2015
Executive Group Director Aftersales
BMW AB Romania
Responsible for 10 Dealers and 263 staff in Aftersales. Development, increase of profitability through customer satisfaction, cost cut, lean management and process organisation.
- 1 Jahr und 10 Monate, Sep. 2010 - Juni 2012
National Aftersales Manager
BMW Importer Bahi Motors Syria
Responsible for the Aftersales Organisation in the entire country with arround 100 members of staff, incl. Parts purchase and re-sell. I see After Sales Marketing as profitcenter. IT and Accounting are integrated into my area of responsibility. I established second service center after 8 month of joining the company and became General Manager of our Aleppo branch recently.
Ausbildung von Alexander Burkhardt
- 9 Monate, Feb. 1993 - Okt. 1993
Automotive
Germany Technical High School
Main: Automotive Technology, Human Resources, Management & Marketing
Sprachen
Deutsch
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Englisch
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Arabisch
Grundlagen
Bulgarian basic
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