Alexandra Mester-Beger

- Led a small UX team, mentoring designers and ensuring smooth handoffs to developers. - Built workflows, design systems, and a central knowledge base, boosting productivity. - Designed SaaS features end-to-end, reducing support tickets and improving user satisfaction. - Aligned user needs with business goals by collaborating closely with stakeholders, developers, and QA.

- Provided UX strategy advice and conducted audits, using research and data to improve usability for SaaS platforms and small businesses. - Managed the full UX/UI design process—wireframing, prototyping, user testing—and built responsive websites with no-code tools like Webflow. - Optimized design workflows with DesignOps, aligning with business goals for smarter, faster scaling. - Delivered user flows, wireframes, prototypes, UX writing, and interface text for consistent, smooth digital experiences.

- Redesigned workflows for a B2B SaaS platform, improving usability in time and employee management tools. - Conducted user research and testing to identify pain points and deliver data-driven solutions. - Collaborated with product managers and developers to align UX strategy with business goals and implemented a design system for consistency. - Built prototypes, defined UX fundamentals, and established scalable processes to streamline workflows and optimize design efficiency.

- Developed data-driven digital marketing strategies that aligned with business goals, driving growth and improving campaign results. - Managed content creation and maintained consistent branding across social media, newsletters, and landing pages to boost engagement. - Conducted market research, tracked KPIs, and used insights to refine strategies, optimizing campaigns to increase conversions.

Managed and grew key client accounts, increasing partner acquisition by 60% in the first quarter through strategic relationship building and efficient onboarding. Collaborated with cross-functional teams to deliver tailored solutions, improving client satisfaction and service delivery. Led negotiations and implemented custom strategies, boosting revenue for key clients and fostering long-term partnerships.

Provided technical support in English and Italian via phone, chat, and email, diagnosing and resolving IT system, network, and software issues, ensuring high customer satisfaction. Managed IT service requests, including Active Directory, ITSM accounts, and device configurations, streamlining onboarding/offboarding and enhancing operational efficiency.

Bachelor’s Degree in Art History (Major) | Italian Language & Culture (Minor) - Strong foundation in art history, criticism, and conservation. - In-depth knowledge of Italian language, culture, art, and film, enriched by an Erasmus scholarship in Rome. - Practical skills in curating, exhibition planning, and research.