Alma Delia Cervantes Alvarez

Coordination Crisis Management Customer Support for telecom Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support and operation processess are applied Organize the internal knowledge transfer Organize the communication within the team

Coordination Crisis Management Customer Support for telecom server software products Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support processess are applied Organize the internal knowledge transfer Organize the communication within the team