Anastasia Ekman

My background is in UZAZU mind-body facilitation, Mindfulness, performing arts and Transparent Communication. UZAZU is a unique method for body-oriented Life Coaching. Check uzazu.org (EN) or anaekman.com (DE) for more information.

- Planning, organization and implementation of sales projects from brief to conclusion - Management and quality assurance of the projects - Monitoring and adherence to KPIs and budget - Team leadership, motivation and coaching - Resource planning, staff development and recruitment

- Support for customers of different sectors and sizes in their sales tasks - Representation of customers from the initial demand determination to the deal closure - Implementation of innovative sales techniques - Analysis of future demand and new sales opportunities - Management of the CRM system - Acquisition of new customers and development of long-term partnerships

- Leadership of 2 Team Leads and ~25 customer service associates through coaching and individual development plans - Development and management of the team performance to meet and exceed customer satisfaction goals - Communication and delivery of the Amazon CS vision, direction and culture - Conducting of Gemba walks and other continuous improvement initiatives - Ensuring schedule adherence, workflow accuracy and meeting of team productivity goals - Recruitment - IT Support for new associates

- Data collection process and team management - Quality assurance of data and interviewer performance - Operations Management including logistics, resource planning, staffing and onsite vendor management - Troubleshooting and resolving of technical issues in cooperation with Program Manager and Support Engineer across multiple time zones

- As a professional musician I performed internationally in numerous settings and music groups, in solo as well as accompanying functions - Flute teaching in music schools and general music education at a secondary school - Guest performances at state symphony orchestras as Hamburger Staatsoper or Orchestre National de Lille

- Evaluation and coaching of German and Russian market research agents in order to assure excellent communication skills, accuracy, voice command, documentation and meeting of team goals - Translation of interview content in German, English and Russian