Andrada Ion

Respond professionally and accurately to all customer inquiries regarding orders, status requests, complaints, product returns and warranties Identify and address customer needs with a goal of complete satisfaction Manage a large volume of inbound and outbound calls, E-Mails and tickets

Preparation of material for summer school students from India Supervising international students in Karlsruhe (registration, pick-up service, preparation of Orientation Week, general assistance in getting settled in Karlsruhe) Preparation of a story book about the international experiences of incoming and outgoing students of DHBW

Promote the use of technologies in language studies Ensure the interaction between theory and practice

Present, promote and sell products and services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Main subjects: Marketing, Operations Management, Behavioral Economics, Cross-Cultural Management, German, Portuguese, Negotiation and Intercultural Communication, Entrepreneurship

Main subjects: Portuguese Language and Culture, Marketing I, Marketing Communication, European Union Law, Business English