Andreas Wiese

Accountable and responsible for App and Web Frontend Development in 3-tier-layered team-structure. Leading COEs and onsite and offshore chapters. Domains: - Consumer online shop vodafone.de - Consumer logged in portal „MeinVodafone“ for mobile, DSL and cable customer footprint - Mobile app „MeinVodafone“ (iOS, Android)

Accountable and Responsible for re-setup of onsite Frontend development as well as maintainance and development of a multiplay omnichannel product catalogue (digital touch points, call center, retail price shelfs) Setup and launch of scaled agile offshore frontend development center „Web Factory“ (4 Cross-functional agile delivery teams) from scratch based on best practices of App Factory and Web projects with TSS Egypt, Cairo. Definition and rollout of new digital operating model.

Interim group lead of digital demand management team (15 people). Prioritization of business demands, stakeholder management, leadership.

Started with accountability for fixedline (DSL) self services Taken over accountability for mobile self services. Merged DSL and mobile self services (online and IVR) introducing SPA, responsive design and NLU technologies. Offshore experiences with India, Egypt and US. Released MeinVodafone App Transition of MeinVodafone App and other applications and services to new suppliers. Setup agile delivery model app Factory with TSS Egypt, Cairo (formerly VIS)

Accountable and responsible for Arcor DSL customer care portal. (Accountable Product Manager) Fully automated transactions for customer requests (eg change tariff, removal, change customer data) Relaunch portal to better user experience Rebranding of Portal after Vodafone acquisition for exArcor customers. Clone portal for new Vodafone customer base.

Accountable and responsible for GUIs (customer, agents, retail) while project to introduce a new core banking software for banking, consumer credits and credit cards in Germany‘s formerly biggest MasterCard issuing bank. (today: TARGO Bank) Relaunch of public portal to order banking products and credit cards Introduction of Online Banking

In-house strategic and operative consulting of KarstadtQuelle retail and distance trade companies. Mobile commerce competence center lead - POCs for m-commerce and targeted SMS campaigns Project lead for partner integration on KQ-websites of loyalty program “Happy Digits” (joint venture with Deutsche Telekom) incl all capabilities in brand of KQ partners. Project lead “Online” for Sales of financial services (banking and insurance products) via portals of KarstadtQuelle

Strategic and operative account management incl. budget accountability Accountable and responsible for innovative website and sales journeys, (delivery) roadmap Team lead (10 people) Responsible to deliver creative working online product presentation to increase sales and strengthen the brands in online channel. Customers: Deutsche Telekom, Sony Europe

Listen to the customers, serve them, turn haters into fans, support to provide customers’ feedback to program directors

Support and drive all above and below the line marketing activities