Andree James

I help organisations to sort out any problems whether they be competence or confidence issues knowledge gaps and doing gaps. Most times I deliver the solution myself other times I sub contract specialists in a particular field

Implement training stratageis to support business requirements: Loss Prevention Model Store Recruitment Skills Sales Skills Coaching Skills Leadership Skills Performance Management Prodeural Fairness Customer Service National Certificate in Retail E-learning (Loss Prev, Telephone Skills, Sales, Product Knowledge)

Facilitating and assisting on traiing strategies as well as support leaders within the organisation: Induction (4 weeks) Sales training E-Learning Underwriting skills Coaching skills for Call Quality Team

Deliver and develop trainnig initiaitive to front line employees to assist in achieving business results: Seafood - Cooking school Grocery - Self paced learning RITO - National roll out of qualifications (Retail) Leading Customer Service/Sales Generic Customer Service programme

Provide specific coaching and training to Hotel, Conference Centre, Sky Tower and the Call Centre Guide training Induction Customer service Motivation skills for leaders Event Management Systems training Level 2 cert in Hospo (HSI)

Being Naughty