Antonios Gkougkoulis

The role focuses on defining operational requirements/processes and designing architectures for services provided throughout the EMENA region in order to achieve a stable, secure and scalable platform. Tasks also include proof of concept management, subcontractor management and application management in terms of automation, configuration, monitoring and deployment.

(Service Monitoring and Assurance – Technology & Innovation) The role focused on Demand Management and Assurance for the Network Monitoring Services team. Tasks included initial intake, definition of PBAs and UPs, Demand Management, Project Impact Assessments by collaborating with Solutions Engineering and strong liaising with Service Delivery for capacity planning.

VMWare VDI - End User Computing in a large corporate environment supporting a 50.000+ User Infrastructure. IT Management in terms of Organization Onboarding, Capacity Management and Project Deployments in addition to virtualization methodologies and proof of concepts. Administration/Maintenance, Testing and Support using VMWare Horizon and vSphere virtualization products. Experience in Data Center Virtualization, Desktop Imaging, Virtual Pools, Connection/Broker servers and Virtual Application Software.

IT Service Management (ITSM) / Problem Management in IT Operations and Application Hosting Environments. Exposed to large IT organizations incorporating ITIL® v3 practices. Complete Problem Lifecycle management including Root Cause Analysis, collaboration with Incident Management, resolution follow-up through Change / Release, contribution to Availability Management in addition to Metrics (MTTR/MTBF) and Reporting.

(Infrastructure and Desk Side Services (DSS/IS) - Global Technology Department) Responsible for Local Infrastructure Services, System/Network Administration (Server Side), Application Support and Desk Side Services.

Analysis of technical specifications for a small sized Data Centre (Computer Room) including deployment and customization (infrastructure and servers). Design/Contribution to value added services by facilitating Upgrades/Transitions from obsolete to latest technologies. Implementation/Management of day to day System Operations and Service Improvements through efficient Technical/Project Management. Establishment of specifications, setup and management of an in-house Service Desk for user support.

(Information Systems Department) IT support (in a large public sector project, entailing a Data Processing / Data Entry Centre) in terms of hardware maintenance, applications, networking and user support. Deployment of functionality policies, design & implementation of production workflows, technical management for efficient IT governance in addition to maintenance of in-house Documentation and preparation of technical proposals.

Software / Computer Engineering Network Engineering – Telecommunications – Data Communications