Archit Pandey

On Deck’s mission is to expand the global startup economy. We help people start and scale companies, get impactful jobs at companies, and invest in their careers. • Business/Product Lead for new CRM system: Led requirements gathering, user testing, vendor selection, internal training, and stakeholder alignment that led to a successful launch of the new platform • Built a Productivity tracker for Sales team to track goal-pacing against our OKRs

Led Strategy & Operations for Delhivery – India’s largest logistics service provider ($1.4bn+ funded). • Product & Revenue Growth: Launched and scaled a new business vertical – Ocean freight – from scratch; owned all commercial aspects of business including product, pricing, branding, sales, customer experience; achieved top-line growth and showed path to profitability as the interim Head of Ocean Freight • Global Expansion: Devised the GTM strategy leading to successful international expansion

• Responsible for improving service for restaurants across 21+ countries - successfully implemented contact reasons and updated global SOP to drive performance and reduce issues per order • Led Zendesk to Salesforce migration of a foodpanda entity - coordinated Salesforce setup, trained local supervisors • Manage VOIP systems for foodora/foodpanda including user administration, license forecasting, IVR setup etc. - coordinated commercial renegotiation saving the company €56k averaged over year

• Built the Standard Operating Procedure (SOP) for a logistics venture (InstaFreight) - analyzed and recommended key areas for digitization and process improvement • Handled overall account management and invoicing for 350+ carriers across Europe

Founder, Consultant