Arusyak Melkonyan
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Arusyak Melkonyan
- 8 Jahre und 10 Monate, Mai 2012 - Feb. 2021
Senior Technical Support representative
Monitis TeamViewer
• Escalation of technical tickets in case of bug and custom service requests. • Manage all escalations of high profile and complex incidents to product management. • Providing Transaction scripts writing service. • Monitoring configuration services . • Remote sessions with users. • Technical issues and solutions discussions with Level3 and OPS. • Producing periodic reports of technical support operations to management.
- 7 Monate, Apr. 2017 - Okt. 2017
Project Manager
Hotel Milla LLC /Yerevan, Armenia
Project Managing of Hotel Mila website full creation process and setup.
- 1 Jahr, Feb. 2009 - Jan. 2010
System and Network Administrator
Clear Stream LLC / Yerevan Armenia
System and Network Administrator • Configuring data interconnection between 3 Wimax Alvarion BreezeMAX Base Stations. • Set up and configuration user end Wimax base station PRO 3000 CPE • Set up and configure outband and inbound traffic. • Setup troubleshooting and backup of local infrastructure servers. (backuppc)
- 4 Jahre und 9 Monate, Aug. 2004 - Apr. 2009
Project Manager at Operations Team and Service Administrator at Monitoring Team
Lycos Europe Armenia CJSC
Project Manager at Operations Team • Project leader and OPS Owner of User End monitoring tool project (COCKPIT). • Incident management, Problem management, Change management via ITIL. Service Administrator at Monitoring Team (Level 2 support) • Daily simple incident troubleshooting and other daily routines • Escalation of incidents to corresponding teams • Monitoring via BigBrother monitoring tool and Nagios, and troubleshooting
- 1 Jahr und 2 Monate, Jan. 2008 - Feb. 2009
Project Manager
ADP LLC Armenian Agriculture company
Project managing of setup and configure internal infrastructure and web server
Ausbildung von Arusyak Melkonyan
- 2 Monate, Nov. 2021 - Dez. 2021
Beginner to Project Manager
UDEMY
The Project Management Course
- 1 Jahr und 11 Monate, Sep. 2003 - Juli 2005
Informatics and Computer Systems
State Engineering University of Armenia (SEUA) / Yerevan, Armenia
- 3 Jahre und 11 Monate, Sep. 1999 - Juli 2003
Organization and Technology of Information Security
tate Engineering University of Armenia (SEUA) / Yerevan, Armenia
Informatics and Computer Systems
Sprachen
Englisch
Fließend
Russisch
Fließend
Deutsch
Gut
Armenian
Muttersprache
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