Aycan Apak

• Ensured that customer queries, whether raised by phone or by email, are answered promptly and professionally. This included answering such queries directly or supporting colleagues in answering these queries as appropriate. • Maintained a Jira science board where customer care representatives can log queries from customers that require scientific support. • Trained new customer service representatives by providing training on an ongoing basis from a science and product perspective.

• Client: Johnson & Johnson GmbH • Served as a liaison between project stakeholders to help facilitate the relationship between the client and business. • Provided support to new trainees through mentoring, observation, and feedback. • Answered incoming email enquiries of customers and health care professionals in the field of health care for the German Market

• Client: Johnson & Johnson Turkey and Johnson & Johnson GmbH • Acquired, maintained and processed consumer enquiries and complaints coming through inbound call, e-mail and webform.

• Practised bioinformatics tools and high-throughput data (transcriptome) analysis. • Gained expertise on human dendritic cell (DC) isolation and multi-color flow cytometry

• Responsible for experimental setup, introducing the subject by an oral presentation, maintenance of the experiment, helping students improve their wet-lab skills and testing their standard of knowledge by assigning reports, quizzes and exams. • Took charge of the “Microbiology Laboratory”, “General and Molecular Genetics Laboratory” and “Experiments in Animal Physiology” courses.

• Worked in two different projects funded by The Scientific and Technological Research Council of Turkey (TÜBİTAK) • Project Titles: „Expression and Functional Analysis of Two microRNA Genes Mapping to Breast Cancer Genomic Instability Region” and “Identification of the new immunogenic proteins of Bordetella pertussis by immunoproteomics”

• Improved his wet-lab skills in molecular genetics by performing PCR, RT-PCR, qRT-PCR, plasmid isolation, bacterial transformation and molecular cloning

• Performed RFLP analysis and RT-PCR. • Acquainted himself with electronic microarray and fluorescence in situ hybridization (FISH) techniques.

Thesis Title: "Assessment of Immune Protective Capacity of the Recombinant Iron Superoxide Dismutase (FeSOD) from Bordetella pertussis’’