Balint TOTH

I provide general support for the Transition Manager and the Project Management Office, independently perform partial project tasks, act as a member of the Project Management Office in larger projects (Cat A and B).

Deutsche Telekom IT Solutions HU logo Deutsche Telekom IT Solutions HUDeutsche Telekom IT Solutions HU Full-time · 6 yrs 7 mosFull-time · 6 yrs 7 mos Project Management Officer (PMO) / Junior Project Manager

I collaborated in projects based on biometric parameters- transition, delivery and implementation, operation. Actively participated in process and quality improvements. I had leading part in change (CHM), incident (INM), problem (PRM), business continuity (BCP) processes, maintenance of documentation (GER), reporting and consulting in many operational aspect. Project participation to highlight: Implementation of an automated password reset tool

My responsibilities in this role were: ensuring appropriate service levels (SLAs and KPIs) are met, responsibility for service delivery unit operation and capacity management. Planning, coordinating, organizing and controlling operational activities and monitoring progress. Identifying and reducing potential risks related to service delivery. Responsible for data quality, reliability and integrity, with focus on internal process development and improvement on all service line activities.

My main activities in this role were: to drive desk performance to meet all contractual service level agreements SLAs, KPIs (continuous analysis, reporting processes). To maintain a knowledge base and several desk processes. Create call and case quality assessments. Maintaining joiner- leaver processes. (Based on former roles, experiences on entry levels of the service desk)

Project-coordination in various scientific researches, leading small researcher-group