Bernardo Pimenta

End User Computing expert | IT Service Delivery expert | SCCM Management | IT Asset Management | ServiceNow implementation consultant | IT Data quality auditor (Active Directory, Exchange, IT Wikis) | Office 365 support Infrastructure consultant and support: networking, server, SaaS | IT all-rounder :)

Honeywell's Pro-Watch® product range technical support | Support hardware integration from various manufacturers | Scenario testing for customers and/or integrators | Software testing | Documentation creation and handling | Close work with Sales, Marketing and Engineering during product development and maintenance | Customer training

End user and facilities IT consulting and support | Local LAN consulting and hands-on | End-user and IT Partners training | ITSM tools handling, SLA and KPI monitoring | Windows server management | Printing services’ implementation and support | Local contact for Corporate projects: Next Generation Workplace, Next Generation Services, Mobile Workplace, IT Fleet Management process | Virtual teams' member: Mobile Champion, Corporate IT Solutions Promoter | Early adopter/tester | Hardware repair

Archive responsible, conversion of paper archives in digital archive, documentation organization, maintenance of IT devices, data organization.

Documentation responsible for SPOTS (Performance Management tool for telecommunication networks) and software tester (SCRUM environment).

Contact Center and Telemarketing operator. Member of the training team (newcomers committee).

Networking: planning LAN, WLAN and security | Project Management | E-Commerce and Marketing | IT Enterprise management | Hardware and Software troubleshooting and maintenance | Multimedia Tools

Accounting | Law | Mathematics