Biljana Makedonska Paneva

Multi functional project management across 12 subsidies, resulting in +10% efficiency increase of the value generated. Value based cross subsidy steering of the market invest budget for EU segment. Implementation of value KPIs to improve return of investment and ensure higher oFCF. Supporting commercial leadership team on Commercial strategy development for the EU segment. Performance management of the subsidiaries, including market competitiveness, targets deliveries and holistic way forward.

Developing the Campaign Management process into fully automated one for vaious channels. Managing full Data mining analytics for fixed and mobile customers resulting into e.g. churn decrease up to 32%. Developed integrated mobile and fixed loyalty program. Customer base management and 10 years supporting B2B segmentation. Preparing business cases for decisions on CAPEX projects related to CRM IT tools and outsourcing. Managing bottom-up development of CRM into complex organization.

Lecturing Principles of Artificial Intelligence and Digital Signal Processing, on English for 3rd year students on IT faculty. Developed material according syllabuses for the subjects, delivered interactive lectures and practical implementations knowledge transfer.

Established branch office on the Macedonian market Developed local and international reallocation services. Overachieving the business goals in terms of revenue, cost saving and customer satisfaction.

Organization of supply sources, transport, forwarding and providing requested service levels Extension of the contracts with the clients and increase of sales volume

Achieved challenging sales targets and managing relations with partners Creating opportunities on the market and developing compliance with the regulation.