Bjoern Carstensen

- Established a agile product-led operating model enabling dedicated cross-functional product teams to deliver customer-centric solutions faster - Implemented a highly efficient planing and prioritization process enabling consequent business strategy execution - Transformed German technology team into a high-performing organization resulting in a smooth ERP upgrade - Spearheaded implementation of digital health solutions improving the experience of patients and customers

In addition to the responsibilities as Director Business Processes Engineering # Maintenance and development of the global IT infrastructure # Management of IT Assets (Software and Hardware) # Global corporate IT strategy

# Develop and monitor implementation process improvement plans # Manage company-wide portfolio of business transformation programs # Lead in-house consulting team responsible Key Achievements: # Implementation of a highly-integrated and agile Idea and Project Portfolio Management process # Organizational transformation ensuring efficient assessment and prioritization of process improvement projects # Increase of the corporate method competency level

Globally responsible for all operational, economical and process-related facets of customer support for the entire portfolio of complex hardware and software-based medical products. Overseeing a distributed organization of 280 support professionals recognizing €54m in revenue. Personnel responsibility over a team of 70 technical experts, product managers, trainers and process engineers.

Project Manager for initiatives sponsored by the General Management. Primarily responsible for a global process transformation and SAP implementation project. Management of a project team of 20 international business experts and external consultants.

Designed, optimized and implemented business processes for companies in the telecommunication and mineral oil industry with focus on Supply Chain Management. Assumed various roles such as Process Consultant, Test and Project Manager as part of large international project teams across Europe.

- Artificial Intelligence - Image and Pattern Recognition - Business Admistration