Brad Taylor

Based at the EUROPEAN PATENT AMT 1st and 2nd level support Respond on technical disruptions and reporting of incidents Handling of internal customers and expedition of issue resolution Disseminate and share of knowledge on potential issues Cohesive response according to ITIL Framework Coaching and mentoring members of the team Implementing workarounds and solutions of current issues Maintenance of documentation pertaining to team references

Increase business from existing and new channels Align with Revenue and Field Marketing on segment priorities Strategiye top line revenue drives Responsibility of hiring, coaching, training and mentoring of sales, reservations, front office Responsibility for P&L Budget scope of EUR 50+ Million Manage senior decision makers along with gatekeepers of accounts Manage internal and external stakeholder relationships Handling overseas teams of 20+ representatives

Function under the brand of DER Touristik DMC Brand Go Vacation Sri Lanka Management of European Umbrella of Travel Agents & Operators Budget, forecast and investigating cash-flow Create new and profitable tours and packages Increase sales in terms viable segments and services Participate in global road-shows to further brand presence Implement and innovate structures to increase efficiency and turn-over Create financial reports systems to effectively boost sales opportunities

Management of top-level to medium-level corporate establishments Management of The European Chamber of Commerce as well as foreign Management of European missions belonging to the European Union Create new profitable accounts and clientele Maintain own financial reporting system

Overview of front office operations as a trainee