Brigitte Hoffmann

My current duties: Internet marketing and advertising, website optimization, search engine analysis, website content writer, travel consultant, web design, website maintenance, creation of slide shows and image galleries, creation of web templates. Experience with CSS programing, Javascript, HTML, Microsoft Office, Photoshop, PDF, Windows Movie Maker, knowledge of different reservation systems, administration of online reservations, translation of website content. 17 years Internet experience

*Projection of international image, meetings with tourist agencies, representatives and hotel managers within Thailand and overseas. Coordination of their needs and requirements. *Development and implementation of marketing and sales plan including internet and direct marketing. *Product development, expansion into targeted international markets. *Supervision of sales force within the company. *Planning, preparation and implementation of oversea trips, establishing contacts with media overs

*Correspondence with international travel agents, internet portals and website companies. *Handling of direct requests from oversea guests by telephone in English, German, French and Italian. *Correspondence by email with clientele in respect of reservation requests, confirmations, cancellations, information, complaints and suggestions. *Maintainance and updates of company website and link management. *Update of data in reservation systems of contract partners. *Market research and analysi

Owner of Souvenir Shop in Langkawi/ Malaysia. Import and Sale of goods from Bali/ Indonesia

Locations: Kenia/ Mombasa, Malaysia/ Langkawi, Thailand/ Bangkok *Supervision of guests at the airport and in the contracted hotels, handling of complaints. *Handling of flight delays and change of guest's itinerary, organization of transfers and travel documents, negotiations with contracted agents and hotel partners. *Administrative work: hotel reservations, performance monitoring, reporting of complaints and situation reports to head office.

Locations: Sri Lanka, Thailand, Dominican Republic, Tunesia, Italy, Malta, Greece, Tenerife, Mallorca. *Ensured proper accommodation, monitored performance of contract partners, informed about host country, solved guest's problems of any kind related to their holiday. *Handling of flight delays, organization of transfers and travel documents, negotiations with contracted agents and hotel partners, hotel reservations, performance monitoring, reporting of complaints and situation reports to head office.

independent processing of all obtained work within a group of countries (Great Britain, Ireland, Iran, Australia, Switzerland) Duties: Order Acceptance and Verification Monitoring deadlines of product completion dates Correspondence in English and German Instigation of Shipping Cooperation with Banks regarding Credit Settlements

sales assistant to japanese sales specialist Duties: writing business letters, communictaion by tel. & fax with international clientele in English and French