Carlos Jaccoud

• Manage cross-functional teams with focus on frameworks and on-time delivery. • Conduct training and workshops on innovation and effective work environments. • Works w/ PMs, engineers to define guidelines, keeping speed and quality on track. • Years of industry and process experience to generate solutions, meeting technical requirements. • Integrate vision with operations using metrics to evaluate team skills and knowledge. • Guide Team with data-driven counsel methods to achieve a final product.

• Negotiate project in 15+ industry verticals and technologies. • Developed industrial research + data analysis on digital agenda of clients. • Formulated competitor landscapes to amplify conversion and growth. • Engaged with cross-functional team in conception and implementation of digital solutions. • Meet senior and VP-level clients to ascertain requirements and establish expectations. • Represented the company in conferences and meetings.

General event management for different duties such as the reception of presenters; preparation of the structure; team building.

• Outperformed targets achieving highest transaction in the department. • Developed with cross-functional teams CRM systems for improvement of processes-representing the team to other stakeholders. • Collaborated with directors and heads to implement a tool focused on analyzing monthly output vs team performance. • Supported engineering and product owner on enhance global experience, ticket conversation and revenue. • Guided engineering and product on how to enhance customer experience and conversion.

• Spearheaded expansion into Brazilian market developing web portal while implementing internal software. • Cooperated with product divisions of 7 countries on customer-oriented tasks, focus on global experience. • Assembled reports on market research and KPI, focus between purchasing behavior, product and operations. • Reporting, implementation and testing of bugs, errors and content. • Implementation of products and strategies via CMS system.

• Managed CEO’s portfolio in multiple industry verticals and insurance formats. • Research on most valuable customers, focus on opportunities, retention, revenue and liability. • Pricing of new services based on customer value, market, strategy and overall product portfolio into account. • Gathered client requirements and steered negotiations on behalf of the company.

• Managed the product portfolio via tri-annual local and national research. • Built relationships with leaders and corporations to identify, build and offer courses in high demand. • Complete sales cycle of product portfolio + development of engagement models: virtual education or mobile schooling. • Gained considerable knowledge and experience in market research and KPI reviews - focusing on the relationship between product portfolio, sales revenue and operations.