Carol Gomes

- Management of the IT infrastructure (network, firewall, VPN, storage, VMWare) - Microsoft Windows Server management/ Active Directory and related services - Microsoft Office 365 Administration/ Exchange Admin, Azure AD and related tools - Jira administration / workflow, confluence spaces, project boards - Ensure system security / scheduled task, monitoring and reporting - Asset management, license management /SnipeIT - 1st & 2nd level support

Started as a figurehead of the IT Department by providing continuous support for over 800 clients. Later, became Google Suite Administrator, managed Windows Server technologies, provided tech training and took ownership of IT Inventory management system and access control system. Took part in decision making and engaged in activities such as Budget planning, device allocation, software distribution, automation and vendor communication.

Development and maintenance of online shop for both Metro group giants “MediaMarkt” and “Saturn Elektro” in over 15 countries in Europe. - Web Development: Frontend design and backend implementation - Practiced Agile method for development- SCRUM

- Process Integration using Business Process Execution Language (BPEL); V-Model driven system development - Requirement elicitation and analysis in cooperation with Customer - Developing, Testing and Deploying processes to integrate independent PLCM tools - DXL Programming with IBM Rational DOORS - DOORS plugin development

- Research and testing various Javascript libraries - UI bug fixes and improvement of a HP web application using JSF framework

Writing test cases and perform Black Box and Regression testing to measure performance of different Web based medical application for various medical research institutes in the USA.

Customer care, call support