Carolyn Herbert

Will support the commercial business from an IT perspective and manage system implementations.

Voluntarily left my employer in order to experience living abroad with my husband.

Promoted to Lead in Oct 2015; Partnered with marketing operations to translate campaign business requirements into implementation of multi-channel, multi-wave campaigns (email, direct mail, SMS); consulted on campaign design; delivered process improvements and new solutions; migrated 20+ marketing campaigns to a new platform adapting logic to new system while maintaining campaign business requirements; managed developers and prioritized projects, providing timeline and status updates to business partners

Promoted to Senior Analyst in May 2012; Partnered with marketing managers to define and execute digital strategy; Delivered parallel projects across multiple web properties under aggressive timelines; Lead international development teams of onshore and offshore members; Identified requirement gaps beyond standard web capabilities and partnered with technical teams to address those gaps; Liaised with local creative agencies during website build and testing to gather and validate requirements

Promoted to Analyst in Nov 2009; Integrated a systems development life cycle (SDLC) into existing department processes by analyzing current processes, developing training materials, and training and supporting 50+ employees; Planned workshops with stakeholders to analyze SDLC gaps and needs; Automated SDLC adherence reporting saving $110/k per year in manual labor; Supported two website migrations and business updates to existing websites

-Researched Single Sign-On (SSO) and Central User Administration (CUA) for SAP Systems -Set up test CUA environment between two clients in two different SAP systems