Charles Caldwell

Leading the pre-sales engineering team to support over 70% year-over-year growth. Managed the team from 3 to over 20 employees supporting OEM, SMB, Enterprise and Channel Partner sales in North America and Europe. Delivered technical wins on key deals and provided product expertise and evangelism. Developed organizational structure to mature pre-sales organization in support of growing and evolving sales organization.

Formulate and oversee execution of all aspects of ~$2M Analytics Practice for ~$50M provider of training and professional services; includes strategic planning for ~$11M business unit, operations, pricing, course ware content development, facilitator selection and delivery, marketing, sales, proposals, and performance tracking. Consult with client organizations. Conduct needs analysis. Design learning solutions and training programs. Create and direct development of content for course ware.

Designed, built, and provided support to 2,000 users of Hyperion Essbase databases, Compass Management System’s reports and database schema, and Projected Hours application. Coordinated and led all implementation and maintenance efforts impacting corporate reporting and analysis systems. Managed data warehouse, ETL, and corporate dashboard projects.

Coordinated broad range of consultants on multiple BI projects located throughout US for boutique consulting firm specializing in Hyperion and Oracle implementations. Managed client relationships. Resolved problems. Collaborated with vendors on repairing major issues. Developed, tested, and implemented system changes, upgrades, and patches. Created ad-hoc queries. Configured user accounts, and server information. Ensured reliable data backup. Maintained system documentation

Developed and delivered cutting edge financial, accounting, and sales application systems under limited budget and resources for +$4.5B global manufacturer of various food and chemical products. Consulted with stakeholders. Gathered requirements. Defined specs. Presented updates.

Entrepreneurship and Decision Sciences