Christian Tripke

Managing Service Delivery for our customer Hewlett Packard Enterprise. • Disciplinary responsibility for 35 employees in 7 different States in the US. • Manage overall cost of delivery and financial performance of the business. • Provide mentoring, coaching, performance management and leadership to team. • Plan, direct, and monitor operational/tactical activities of the Onsite Services team.

Staff Planning • Project Work, IT Demand Management • Improvement of Staff Planning for Ramp Services • IT Demand Management • Access Databases, Excel Charts, • SP-Expert (Action Planning System) • Project Work “Management of Resources“ (business analysis in cooperation with the consulting agency “Cost Aviation”) • Operative Implementing of new strategic plans in daily business • Creation of analysis for the Management • Elevation of statistics from flight plans for Controlling

• Technical Responsibility for 3 employees • Deployment Control of Service Partners and disposition of technical engineers • Implementation of new Projects (for example IMAC Services ( Install-, Move-, Add- and Change-Services for End Customer’s with PC´s, Notebooks and Printers) • Support Service of international customers as Sony, Hewlett & Packard, Fujitsu Siemens, Medion • Customer Advisory Service and Escalation Management • Qualification and acquisition of IT- Hardware