Cornelius Watts

Responsible for employee recruiting, development, staffing, motivation and recognition; meets/exceeds client expectations and drives profitable business growth by delivering client results; designs and utilizes ongoing quality assurance methods to improve team member performance and assure ongoing quality; manages an assigned base of accounts/businesses; communicates with client liaison, management staff and other identified contacts

Responsible for planning releases in cooperation with the product developers and hosting partners. Supervision and monitoring the implementation of a release during downtimes. Evaluate existing IT infrastructure and if necessary make modifications to the hardware, e.g. upgrade and/or implement new servers, RAM, CPU in consideration of cost/benefit use case. Organizational Change Manger

2nd level Support for Supply Chain Management (EDI, WebEDI, VMI). Responsible for the operation of the Logistics & Finance solution in a high availability environment (99.4%). Processing of 2nd level incidents and knowledge transfer to the 1st level support. Operational management of the partners TDS, Seeburger and inet. Creation and implementation of new monitoring concepts. Organizational Change Manger: Responsible for the complete downtime planning in collaboration with the partners

Processing of all incoming calls and E-Mails. Translation of technical user guides (DE->EN). Administrative tasks, quality insurance for incidents, operation plan for co-workers, maintenance of internal knowledgebase. Key User: On-the-job training for new co-workers and existing co-workers; Pre-qualification of incidents before these are forwarded to the contractor; Responsible for Information management; Responsible for conducting online trainings for the users of the SupplyOn services

Responsible for all incoming telephone calls for customer parts ordering and services. Creation of delivery notes, invoices and cash on delivery sales. Check and re-order automobile parts, using Navision automated software program. Conduct annual inventory of over 100,000 parts in stock.

Supervised and trained a staff of four automobile mechanics and one Sales Clerk at an overseas military installation. Conducted automobile repairs for European and American vehicles. Scheduled vehicle repair appointments. Conducted daily sales of automobile parts to American customers. Special ordered automobile parts from both the USA and local suppliers. Conducted annual inventory. Deposited over $5000 of daily funds in the community bank.

Trained and certified to repair all Chrysler and Jeep related vehicles. Operated and conducted diagnosis on vehicle motors using SUN automated technology. Analyzed and repaired air-condition systems (R134a). Trouble shot engines using Chrysler Diagnostic and Reprogramming Tool (DRB II and DRB III). Operated wheel mounting and balancing equipment. Utilized electronic inert gas welders and soldering irons. Supervised and trained mechanic trainees.