David Coletta

Placement of Professional specialists in the IT, Automotive, Engineering and Telecoms sectors.

Member of Windows & Web Services team providing 3rd level support for Server web services related issues Management of Active Directory Objects Provisioning of VMs Documentation Home Directory Quota Management Office 365 Account Creation Management of WSUS, LUNs, and VMware environment, including ESXi Patch Management

Providing 3rd level support for all Server related issues Server maintenance, implementation and support resolving reported issues Server provisioning - creation of VMs utilising Server templates, and scripts Responsible for complete system builds, and patch management Day-to-Day support and maintenance of VMware environment, dealing with various technical issues/requests for 2000+ Virtual Servers Managing HA servers including Failover Clustering, specifically for MS SQL Clusters

Worked on a project to enable users to work remotely from any location with an Internet connection, this has transitioned from project to production. Involved in virtualization for desktops, tested VMware´s View solution. Point of Contact for Internet Explorer related queries and issues.

Part of a team that was involved in replacing Avaya network equipment with Cisco equipment. Provided network support to on site users. Assisted with Cable Exchange Project which was the replacement of the old IBM type 1 cable to the CAT 5 network cable.

Worked on an EMEA wide authentication project which resulted in HP saving in excess of $69K. EMEA Project Manager for SNMP Community Strings project, delivered 2 months ahead of schedule. Developed a process to manage security alerts for network devices Delivered technical training internal support teams. Carried out internal investigations relating to breaches of security. Produced web filtering reports for country managers. Point of Contact in EMEA for assisting with Security testing

3rd level support of Internet Services on 24 x 7 x 365 day. Implementation and support of Checkpoint Firewall-1 (NG) and Cisco PIX Firewall’s. Created Test environment for “Surf Control” web filtering product. Designed and implemented Microsoft ISA Server environment on EMEA wide basis. Webmaster for network department intranet web site Bandwidth reporting created for management Maintained internal DNS records for Compaq’s Intranet and Internet websites. Provided 1st level support for GPN

Team Leader of support team, delivering support to over 800 users in EMEA. Creation of standard laptop images (PC & Apple Mac) for users in EMEA, images created in 5 languages; English, French, German, Italian and Spanish. Managed the repair of faulty or defect laptops, and implemented a “hot swap” replacement facility. Organised and coordinated training workshops at different Tandem offices across Europe. Weekly status reports provided to management Point of Contact for vendors and suppliers