Denis Cervenak

Contributing with the Team Manager in the Daily Team Operations and Performance tasks • Allocating workload on the Game Plans daily for 2 Markets • Preparing Game plan for next week and weekend and Bank Holidays. • Sending Weekend Instructions and Weekly Training Digest emails • Monitoring TATs and ensure sweeping • Coordinating Shadowing and Reverse Shadowing Sessions for new hires or reps trained in new flows with Coach • Having 1-2-1 with underperforming reps as part of Quality Action plans

o Reviewing online content from specific geographic markets o Enforce Facebook’s Terms of use by carefully monitoring reports of abuse o Review the reported content within agreed turnaround times and standards of quality o Working with large volume of data o Identify inefficiencies in workflows and suggest solutions o Recognize trends and patterns and escalate issues outside company policy to the global team

o Data quality evaluation for AdWords and AdSense networks o Analysis of ads and web content to increase relevance and quality of advertising o Taxonomic classification of data using appropriate classifier tools o Analysing data to identify areas of concern and interest o Detecting sensitive content o Identifying and classifying market tendencies o Helping to enforce advertising policies o Co-operating with linguist and engineering teams to improve advertising quality

o Developed and followed up on prospective clients in SMB o Pre Sales support of UK & Ireland Ad Operations team o Use of AdWords and Marketing knowledge to evaluate client’s accounts and identify opportunities o Cold calling, direct emails, performing lead warming, lead generation activities o Obtaining and verifying customer information, customer account maintenance

o Managing Qualified Leads as well as identifying via cold calling large agencies, managing large portfolios of eCommerce website and convert them with a sense of urgency while building strong trust relationship with business owners and agency managers o Responsible for managing the overall PLA strategy and execution o Benchmarking Google’s PLA advertisers get the best ROI on their advertising investment by working closely in a consultative role with customers

Search Engine Optimization (SEO), Pay-Per-Click (PPC), Digital Display Advertising, Email Marketing, Social Media Marketing, Mobile Marketing

Marketing, Economics, Management, Marketing communication, Strategic Marketing Management, Finance, Business Globally, Consumer Behaviour