Denise Rounds

I understand that there is a strong correlation between sales, communications skills and relationship building. Responsible for the supervision, leadership, and training of all associates in our call center. Training staff on scripts and sales techniques, initiating role playing and creating an exciting atmosphere. Recruiting, training, and supervising all phone personnel. Listening to and monitoring sales calls. Daily, weekly and monthly reporting in regard to staff activity. Achieving call center goals.

Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. This position also provided customer service support to the club members/guests. Greeted all incoming members and guests and ensure all check in procedures are followed. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls/guests. Handled member service issues to include: Personal Training, guest, Lost and Found items, new member

Liaison between the Company and the customer in providing supplemental life and health insurance to the members and families of labor unions, credit unions and associations.

Drug and Alcohol Addiction Treatment, Non-profit and Sociology.