Devesh Tyagi PMP®|PMI-ACP®|PSM I | LSSBB
Angestellt, Senior Project Manager, Advology Solution Pvt. Ltd.
Delhi, Indien
Über mich
Spearheaded and resourceful professional with 13 years of experience, including 9 years in portfolio and project management and PMO consulting in IT projects, a proven track record of successfully leading and delivering complex projects on time and within budget. My professional aspiration is to excel in the field of project and program management. Alongside this, I am eager to learn new technologies and make a positive impact on the world. I am committed to continuously developing my skills and knowledge in order to achieve these goals. Seeking a challenging role as a Project Manager or Scrum Master to leverage my skills and contribute to organizational success.
Werdegang
Berufserfahrung von Devesh Tyagi PMP®|PMI-ACP®|PSM I | LSSBB
Bis heute 7 Jahre und 11 Monate, seit Juli 2016
Senior Project Manager
Advology Solution Pvt. Ltd.
• Managed project budgets exceeding $1M, leveraging negotiation skills to secure optimal pricing and mitigate risks in buyout processes, resulting in an annual cost reduction of 8%. • Initiated and spearheaded a process improvement project that streamlined operations, slashing average handling time from 2.5 hours to 65 minutes. • Led cross-functional teams in executing complex IT & software development projects, ensuring seamless delivery within defined timelines and budget constraints.
1 Jahr und 5 Monate, Mai 2015 - Sep. 2016
Customer Service Manager
Advology Solution Pvt. Ltd.
• Implemented and streamlined customer service procedures, resulting in a 20% increase in efficiency and a reduction of customer response time by 30%. • Developed and delivered comprehensive training programs for new hires, resulting in an 80% increase in staff productivity within the first three months of onboarding. • Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 15% increase in customer retention and a boost in overall customer loyalty.
1 Jahr und 2 Monate, März 2014 - Apr. 2015
Team Leader - Sales
Advology Solution Pvt. Ltd.
• Led and motivated a team of 10 marketing and sales representatives to exceed monthly sales targets by 15%, resulting in a significant increase in revenue for the company. • Developed and implemented effective marketing strategies that resulted in a 20% growth in customer acquisition and brand awareness within a 6-month period. • Conducted regular performance evaluations and provided constructive feedback to team members, resulting in a 10% improvement in overall team productivity and efficiency.
10 Monate, Mai 2013 - Feb. 2014
Team Leader - Sales
Innovazion Inc
• Developing and executing effective sales strategies that meet the needs of the target market while ensuring that all products and services meet or exceed quality standards. • Handling Process training to improve the process and to train the new joiners. • Keeping the team motivated and enthusiastic. • Maintenance of Eod's.
5 Monate, Okt. 2012 - Feb. 2013
Process Associate - Sales
Albion InfoTel Ltd.
• Generating high-quality leads and converting them into sales while maintaining high standards of customer service. • Providing customers with relevant information and suggestions. • Settled customer disputes in a professional and pleasant manner. • Achieving the targets while following the quality hygiene.
1 Jahr und 7 Monate, Okt. 2010 - Apr. 2012
PHP & Web Developer
Ormita Commerce Network
• Responsible for User requirement collection, Interface design and documentation, HTML website development and PHP design. • Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues. • Successfully worked at an independent level, while also serving as an effective and enthusiastic collaborator.
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Hindi
Muttersprache