Dhananjay Kulkarni
Angestellt, Business Process Consultant, Thirdera
Dublin, Irland
Über mich
IT Management Consultant with over nine years of experience in major roles as IT Governance Manager, Scrum Master, Senior Business Analyst and Project Manager, and a strong background in ServiceNow Technology, Business Requirements Elicitation, Validation, Analysis, Documentation, IT Service Management, ITIL Change Management, Agile Project Management, IT Governance, Scrum Master, IT Process Consulting & ServiceNow Implementation PMP Certified & ServiceNow Certified System Administrator, with expertise in identifying and defining roadmaps, managing backlogs, and prioritizing requirements for product development and implementation. Hands-on experience coordinating with teams across geographies for business process modelling/mapping, request for proposals, business case study/preparation, elicitation of functional requirements, user acceptance testing, as well as for the execution of end-to-end ServiceNow and other projects.
Werdegang
Berufserfahrung von Dhananjay Kulkarni
Bis heute 1 Jahr und 7 Monate, seit Nov. 2022
Senior Business Analyst
The Project Foundry
• Performing Business Analyst activities for Multiple Projects for the Client. • Constantly collaborating with stakeholders for Gathering requirements • Completed 90% of the Project before the decided timelines. • Managed and Performed Testing activities achieving an accuracy of 95% with the entire testing team. • Worked on Setting up the structures, and ITIL Processes and delivered high-quality business documents as per the ISO standards. • Represented the customer for ISO audits for ITSM & Agile Process.
Bis heute 2 Jahre und 1 Monat, seit Mai 2022
Business Process Consultant
Thirdera
• Organize workshops and requirement elicitation sessions, and create resource plans, project milestone strategies, timelines, and user stories using Agile Scrum methods. • As Scrum Master, collaborate with stakeholders, and leverage them throughout the development cycle. • Designed dashboards and reports for customers to help them review their process performance which has led to an average reduction of SLA breaches to 5% from 15%.
11 Monate, Juli 2021 - Mai 2022
Assistant Manager - IT Governance & ServiceNow Administration
Burckhardt Compression AG
• Spearheaded the implementation, enhancement, and administration of ServiceNow projects involving applications, infrastructure, and security as per Agile methodologies. • Translated business requirements into technical specifications, developed and reviewed client scripts, user interface policies, business rules, etc. • Liaised with clients, built roadmaps/strategies, and drove product development efforts via cross-functional teams.
3 Jahre und 8 Monate, Nov. 2017 - Juni 2021
Senior Executive - IT Governance & ServiceNow Administration
Burckhardt Compression AG
• Planned and organized product backlog grooming and prioritization sessions • Coordinated with business finance and technology teams and vendors to manage budgets and invoices for projects and drive the change management process in line with ITIL guidelines. • Established the IT Service Management process for Incident Management, Problem Management, Change Management, Knowledge Management, Service Request & Hardware Asset Management
• Orchestrated end-to-end product/process life cycle and implementation of the ServiceNow ITSM module. • Configured and designed workflows for the change management process • Worked closely with the business to roll out the change and release management processes on the ServiceNow platform as per SDLC and ITIL standards. • Set up the incident management process in the pilot phase of a project for an Australian mining client.
1 Jahr und 1 Monat, Juni 2014 - Juni 2015
Technical Support Engineer
Mphasis
• As Manual Tester, reviewed test cases, logged and fixed defects till deployment in the production environment for ServiceNow implementation. • As Incident Manager for a US pharmaceutical giant, investigated and drove P1 (priority) incidents to closure • Defined service level metrics for 4 Service Desks, and improved performance by maintaining constant communication with local service desk managers.
Sprachen
Englisch
Fließend
Deutsch
Gut