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Unamic/HCN is active in the field of Business Process Outsourcing of customer processes. With 10 offices in the Benelux, 3 offshore offices (Paramaribo, Istanbul, Antalya) and 2 onsite locations with clients, With 3000 employees, Unamic/HCN has an annual turnover of 60 million euro. The company handles 15 million calls and 1,2 million e-mails per year and invoices and collects approximately 900 million euro for its clients

Unamic/HCN is active in the field of Business Process Outsourcing of customer processes. With 10 offices in the Benelux, 3 offshore offices (Paramaribo, Istanbul, Antalya) and 2 onsite locations with clients, With 3000 employees, Unamic/HCN has an annual turnover of 60 million euro. The company handles 15 million calls and 1,2 million e-mails per year and invoices and collects approximately 900 million euro for its clients

Forecasting&Planning manpower and production capacity due to the strategical and operational needs *Analysing the problems within the operation , prepares alternative work models, simulates them and make source analysis for the alternative models. *Processing the production plannig system. Shift scheduling for over 300 call center agents. *Monitoring & Reporting the operational and financial efficiency *Follow the agreement conditions and KPI’s *Reporting to Manager and Directors

Managing &Leading 20-30 CC agent Team who works in shift schedule • Calculating the performance ,production KPI’s and prize systems of the team and operation • Follow the weekly and monthly education needs of the team • Reporting to CC Supervisors ,daily-weekly and monthly production details • Follow the employee-dismiss and advancement processes