Dirk Klietsch

- Datamigration from client legacy systems into SAP CRM - Creation of concepts for setup and execution of the data migration - Creation of tools (Transformation, LSMW, SXDA, iDoc) - Hands on migration of data into the system - Main focus on SVC Contracts, Business Partners, Leads and Opportunities

• IT Champion for CRM Sales and Service Teams - Writing of functional designs in the area of SAP CRM SVC/SAM for a new CRM release - Test lead including IDC team management for SIT and UAT for global roll-out functionality - Test and deployment support for CRM enhancement package - Lead of small projects for sales enhancements - Support in analysis phase for CRM marketing implementation

For a global CRM system, my job was to write general high level designs and concepts for various areas of how to approach it and define what would be needed. The concepts were a mix of standard best practices and experience from the previous project to avoid unnecessary problems. - Design of system infrastructure for global CRM Roll-out - Creation of different concepts: development, client structure, concept planning, output management, performance, tech. monitoring and backup/failure concepts

- Support in setup of CRM Middleware between SAP CRM and SAP ERP - Afterwards taking over responsibility of running and monitoring MW including pricing replications from SAP ERP - Writing of functional and technical designs for the area of SAP CRM Service - Lead of enhancement project for SAP SAM (mainly lead and campaign management) - Technical support in system upgrade from CRM 2007 to 7.01 - Implementation of new enhancements for SAP CRM Service