Donald Richardson

Provided hands-on support and timely updating of Mexican Aerospace plant and educational projects, liaising heavily with global clients such as Triumph Group, rapidly resolving issues, and ensuring attainment of critical milestones. Tracked project budgets and identified cost efficiencies. Developed detailed reports spanning multiple departments including Legal, HR, Import and Export, and Expatriate Services. Facilitated English-Spanish communication.

Developed highly regarded Business English course and offered dedicated instruction to student groups from global companies. Trained and mentored 12 teachers in addressing unique student needs and maximizing efficiency. Graded class work and assignments, prepared detailed course materials, and facilitated classroom discussions. Maintained current knowledge of field developments and worked closely with clients to exceed expectations.

Coordinated with management in new staff hiring, training, and compensation. Facilitated client activities such as event planning and mail processing, addressing complaints and offering viable solutions. Managed and improved billing and collection processes. Analyzed conference center usage and optimized scheduling for greater efficiency. Noted for exceptional verbal/written communication skills.

Human Resources Management, Economics