Dusan Jankovic

Berufserfahrung von Dusan Jankovic

• Bis heute 5 Jahre und 7 Monate, seit Nov. 2018

  VOC/PL Manager

  Samsung Electronics GmbH

  - Operational management of the complaints team - Processing of customer cases in German, French and English - Responsible for pre-media escalation cases - Sales of all product groups to B2B partnersand end consumers - Responsible for increasing customer loyalty - Reporting to the management of key business KPI's - Process design and improvement to prevent customer complaints

• 2 Jahre, Aug. 2016 - Juli 2018

  Terminal Management/Airport Guide

  Zurich Airport AG