Edwin Wortel

Berufserfahrung von Edwin Wortel

• Bis heute 5 Monate, seit Jan. 2024

  Contactcenter consultant

  Vass Germany GmbH

• Bis heute 1 Jahr und 5 Monate, seit Jan. 2023

  System/Database Administrator Unified Communication

  CGM Medical

  CompuGroup Medical delivers important software to improve health and the quality of life. We build bridges between physicians, health insurances, laboratories, rehab and care facilities, and hospitals to help them provide optimum care.

• 2 Jahre, Jan. 2021 - Dez. 2022

  Solutions Architect

  Cognigy

  Cognigy.AI is an automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees. In my role as Solution Architect I support our customers in their conversational AI transition journey.

• 11 Monate, Feb. 2020 - Dez. 2020

  RPA Business analyst

  Weissenberg Group

  The Analyst is managing and delivers components of business engagements which identifies, designs, and implements technology and creative RPA solutions for the organization. Key responsibilities include: • Analyzing business processes, identifying automation opportunities, define RPA value proposition, reengineering processes to improve automation potentials and recommends RPA approach/strategy • Conduct RPA High Level Assessments

• 14 Jahre und 1 Monat, Jan. 2006 - Jan. 2020

  Senior Support Specialist

  Qiagen GmbH

  In this position I fulfilled the role as business specialist for our global contact center. Responsibilities: Plan and Implement projects focused on IVR and Call Center applications including call handling and call control. Contribute to the design and end-to-end optimization of Call Center processes. Support and maintain IVR and Call Center systems. Work with business stakeholders to define appropriate call flows. Work with outsourced service providers. Document all aspects of call center environment.

• 1 Jahr und 11 Monate, März 2004 - Jan. 2006

  Customer Service Professional for Microsoft software

  Sitel GmbH

  As a Customer Service Professional you are responsible to provide a quick answer on the customer inquiry on the phone or via Email, or to transfer the customer to the right person to talk to. Selling of individual support contracts, as well as reaching a high performance level.

• 2 Jahre und 3 Monate, Jan. 2002 - März 2004

  Consultant

  Magic Hands BV

  In this role I co-developed a softwareapplication for driving-schools in the Netherlands. I supported the whole lifecycle of the application. I provided demonstrations regarding the software, supported the implementation, provided end-user trainingen, and supported the customer on the phone and on-site.

• 2 Jahre und 7 Monate, Juli 1999 - Jan. 2002

  Consultant SAP

  Aquero Galileo

  In this role I build applications in SAP with help of the ABAP/4 editor and SAP scripting.