Elena Pochhammer

• Purchase of hotel, land and flight services for the preparation of offers • Calculation of the packaged offers (DACH and French market) • Preparation of proposals and confirm placement for marketing campaigns in print and online media • Product and market analysis • Reporting and analysis of incoming bookings, sales, margins and budgets • Personnel management incl. implementation of employee appraisals and development of individual objectives • Introduction of new employees

• Preparation of offers for various print media • Creation of detailed product descriptions for print and online campaigns • Ensuring bookability of all products in the booking systems (e.g. control of the allotment, correct prices, etc.) • Price comparison and market analysis • Support of various booking platforms • Accounting tasks and supporting the daily business with the call center agents

• Creation of tailor-made itineraries for the end customer travelling to the UAE and Oman • Elaboration of new market-specific offers in close cooperation with the hotels and other service providers • Market analysis • Participation in trade fairs (e.g. Virtuoso Travel Week, Roadshows, ITB Berlin) • Acquisition of new customers/partners at trade fairs and road shows • Team leadership and coordination of the work packages • Conclusion of contracts with customers, hotels and partner agencies

• Creation of detailed tailor-made travel itineraries for end customers from the luxury travel segment • Booking of hotels and land services for the FIT leisure and group area • Ensuring a personalized service before and during the travel of the customers • Processing and support of booked services in the in-house booking system of the dnata Travel Group • Main markets: Germany, Scandinavia, UK, North and South America • Accounting and billing for agencies

• Licensed tour guide from DTCM (Dubai), ADTCA (Abu Dhabi) and SCTDA (Sharjah) • Tour guides for groups and private customers from the luxury travel segment in German and English • Tour guide for cruise guests of Costa Cruises • Responsible for the organization of transfers for the cruise department of the cruise ships of AIDA and Costa Cruises • Local Customer Service Agent for Costa Cruises' ships; assistance with embarkation and general customer service at the Cruise Terminal

• Supervision of the content management system • Design and creation of banners for Google AdWords campaigns • Social Media Marketing; Supervision of the Facebook accounts of Solegro.de, Lingusto.de and Dreamlines.de • Link building for solegro.de

• Tourism management and marketing • Accounting and controlling • Business Administration • Traffic and travel systems of tourism destinations • Internship in service and events (3 months) Diploma thesis: ‘From beer festival to mass tourism - influences on the socio-cultural environment