Emma Argentieri
Angestellt, Product Manager, Hotjar
Bologna, Italien
Werdegang
Berufserfahrung von Emma Argentieri
Bis heute 3 Jahre und 1 Monat, seit Mai 2021
Product Manager
Hotjar
-Defining product vision and mission, creating Team OKRs and KPIa while ensuring alignment with business goals; -Shaping product's roadmap and translating business requirements into use cases whilst setting and managing priorities; -Managing web-based platforms as well as mobile apps development following Agile methodologies; -Incident management supporting QA before launching new features; -Data analysis and monitoring; -Administrating the Content Management System TYPO3
11 Monate, Juli 2016 - Mai 2017
E2E Test Analyst & Airline Consultant
airberlin LuftverkehrsKG PLC (HCL Tech. UK)
Full-time Project: PSS Sabre Migration Program (OneRes) - Functional testing/retesting in Sabre and Amadeus - Defect Management tasks handled in JIRA, TestLink and Siebel - Creation of a comprehensive database of defects - Supporting airberlin for the evaluation and implementation of current and future testing procedures - Mediation between airberlin and Sabre aimed at clarifying procedures and negotiating solutions - Communication with on-site and off-site testers, consultants and PMOs
• Responsible for B2B and B2C communication via phone and email to support English markets worldwide and Italy • Technical support for security issues • Cooperation with Hotel Coordinators in order to provide an efficient and up-to-date service • Marketing and commercial advices provided in cooperation with Key Account Managers • Fast resolution and fulfilment of all requests received, taking action directly or forwarding to the appropriate department
8 Monate, Okt. 2013 - Mai 2014
Tour Operator support Executive
Lufthansa InTouch
* B2B and B2C assistance to English markets worldwide and Italy * Lufthansa airport desks assistance * Handling of ad-hoc authorisations, making decisions independently and in cooperation with Key Account Managers * Corporate and Negotiated fares recalculation * Troubleshooting for technical issues occurring with other CRS (Galileo, Sabre, Worldspan) * Online Check-in assistance * Reservation and sales through Amadeus * Crisis handling (strikes, cancellations and delays)
9 Monate, Jan. 2013 - Sep. 2013
Customer Service and Sales Representative
Lufthansa InTouch
* B2C support for English markets worldwide and Italy * Reservations and sales via phone through Amadeus * Crisis handling (strikes,cancellations,delays) * General assistance provided to Lufthansa Airport desks * Technical web support
4 Monate, Juni 2012 - Sep. 2012
Administrative Assistant
University College Cork - Language Centre
* Administration duties in the main office and in the library * Specialised translation ENG-ITA * In charge as official invigilator for ESOL Cambridge examinations * Databases and spreadsheets handling * Dealing with personal calls and e-mail enquiries
2 Monate, Juli 2011 - Aug. 2011
Tourist Office Salesperson
Cooperativa Theutra
* Interpreting services ENG-ITA-ENG * Customer service and sales (maps, books, tickets) * Providing information about local events, public transports, restaurants and attractions * Handling telephone calls
2 Monate, Mai 2009 - Juni 2009
Administrative and Teaching Assistant
Oxford Institute
* Handling messages, emails and phone calls * Invigilator for Cambridge ESOL exams session * Administrative support to teachers and staff
Ausbildung von Emma Argentieri
3 Jahre und 1 Monat, Dez. 2009 - Dez. 2012
Translation
University of Salento
Technical and Scientific Translation and Interpreting *EN > IT > EN *RU > IT > RU
4 Jahre und 4 Monate, Sep. 2005 - Dez. 2009
Foreign Languages and Literatures
University of Salento
Linguistic Mediation *EN > IT > EN *RU > IT > RU
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Russisch
Gut
Deutsch
Grundlagen