Fabian Krenz

Disciplinary & technical leadership of the international teams Pre-Sales and Central Support. Divisional management from technical sales-support to after-sales support. Leading and moderating permanent exchange with subsidiaries, customers and internal departments for continuous improvement of products, technical sales & service quality. Consulting, commercial validation, feasibility studies and quotations. Planning, controlling and responsibility of costs and investments.

Disciplinary & technical leadership of the 2nd level team Central Support. Designing of change processes and systematic communication on team- and employee level. Planning, controlling and responsibility of costs and investments. Leading and moderating permanent exchange with subsidiaries, customers and internal departments for continuous improvement of products, technical & service quality. Ensuring compliance with applicable guidelines and policies, defining team standards.

Technical leadership & management of the 2nd level team Central Support. Responsible for supervision the daily operational schedule, as well as staff planning and utilization. Coordination, monitoring and documentation of the customer inquiries, support cases, services and overall teams performance as well as disposition of service interventions.

Troubleshooting and developing of technical solutions to support all operational needs of customers, partners, and national service areas in second level team Central Support - remote or on site. Consulting and handling of technical services like patch management, hard- and software testing and comissioning.

Technical Traineeship for IT-Services, Customer Care & 2nd Level Central Support

Classic system house IT with focus on virtual server environments for application and data servers. Network technology (incl. radio relay), IT-security such as firewall management, mobile encryption & enterprise anti-virus.

Transport and logistics-IT, e.g. development and administration of interfaces for the digital transport of shipment data (track and trace). Maintenance and updates of hardware & software of the operating environment. Network technology such as WLAN roaming for scanner connections. Video security technology for perimeter monitoring and shipment tracking.