Fabian Krenz

Berufserfahrung von Fabian Krenz

• Bis heute 2 Jahre, seit Juni 2022

  Head of Global Customer Services

  GEUTEBRÜCK GmbH

  Disciplinary & technical leadership of the international teams Pre-Sales and Central Support. Divisional management from technical sales-support to after-sales support. Leading and moderating permanent exchange with subsidiaries, customers and internal departments for continuous improvement of products, technical sales & service quality. Consulting, commercial validation, feasibility studies and quotations. Planning, controlling and responsibility of costs and investments.

• 1 Jahr und 4 Monate, Feb. 2021 - Mai 2022

  Head of Central Support

  GEUTEBRÜCK GmbH

  Disciplinary & technical leadership of the 2nd level team Central Support. Designing of change processes and systematic communication on team- and employee level. Planning, controlling and responsibility of costs and investments. Leading and moderating permanent exchange with subsidiaries, customers and internal departments for continuous improvement of products, technical & service quality. Ensuring compliance with applicable guidelines and policies, defining team standards.

• 2 Jahre und 1 Monat, Jan. 2019 - Jan. 2021

  Supervisor Central Support

  GEUTEBRÜCK GmbH

  Technical leadership & management of the 2nd level team Central Support. Responsible for supervision the daily operational schedule, as well as staff planning and utilization. Coordination, monitoring and documentation of the customer inquiries, support cases, services and overall teams performance as well as disposition of service interventions.

• 1 Jahr und 1 Monat, Dez. 2017 - Dez. 2018

  System & Support Engineer | Central Support

  GEUTEBRÜCK GmbH

  Troubleshooting and developing of technical solutions to support all operational needs of customers, partners, and national service areas in second level team Central Support - remote or on site. Consulting and handling of technical services like patch management, hard- and software testing and comissioning.

• 1 Jahr und 6 Monate, Juni 2016 - Nov. 2017

  Trainee IT & Service

  GEUTEBRÜCK GmbH

  Technical Traineeship for IT-Services, Customer Care & 2nd Level Central Support

• 1 Jahr und 7 Monate, Nov. 2014 - Mai 2016

  Fachinformatiker Systemintegration

  DobaTech GmbH

  Classic system house IT with focus on virtual server environments for application and data servers. Network technology (incl. radio relay), IT-security such as firewall management, mobile encryption & enterprise anti-virus.

• 3 Jahre und 11 Monate, Aug. 2010 - Juni 2014

  Auszubildender Fachinformatiker Fachrichtung Systemintegration

  Gras Spedition GmbH & Co. KG

  Transport and logistics-IT, e.g. development and administration of interfaces for the digital transport of shipment data (track and trace). Maintenance and updates of hardware & software of the operating environment. Network technology such as WLAN roaming for scanner connections. Video security technology for perimeter monitoring and shipment tracking.