Felicitas Grillo

Implementation and management of a Partner Bonus Program and enabling access to predicable revenue growth and benefits Supporting the account managers with partner data for financial compliance and certification reporting for their quarterly partner business plans with regular quarter target compliance achievement Acting as trusted advisor on EMEA rebate program compliance Developing new EMEA Partner Support model Development & participation in CRM infrastructure projects incl. UAT's

Implementation & management of a Partner Bonus Program and regional lead program enabling access to predicable revenue growth and benefits Supporting the account managers with partner data for financial compliance and certification reporting for their quarterly partner business plans with regular quarter target compliance achievement Co-ordinating regionally partner trainings and webcasts incl. certification events with 3rd party vendors Manage partner certification compliance

Managing the new partner applications and all aspects of partner on-boarding i.e Welcome Packs and the induction process with regular quota achievement First-level Support for the small to medium B2B partners externally and internally Inbound and outbound program communication (English/French/German) Implementing across the region a partner support hotline Development and implementation including UAT of new partner information systems as part of the Symantec mergers

Communication (English/French/German) with the European suppliers Supporting Key Account Managers with the development, disposition and availability of displays and racks Disposition and co-ordination of product catalogues, samples and online content as well as print media

Course taken included : Corporate Strategy, Financial Management, Marketing, Decision Making in Business, Strategy and Information Management, Total Quality Management , Project Management Export Strategy, International Business Management and Managing Human Resources

The course included a period of study at the Université Jean Moulin III, Lyon and a period of employment with the Chambre de Commenrce et l'Industrie, Lyon. Bachelor thesis: “L’aménagement de la durée du temps de travail” /“Reduction of Working Time”