Felix Gliffe
Angestellt, Manager Customer Service Special Cargo, MSC Mediterranean Shipping Company
Hamburg, Deutschland
Werdegang
Berufserfahrung von Felix Gliffe
Bis heute 1 Jahr und 11 Monate, seit Aug. 2022
Manager Customer Service Special Cargo
MSC Mediterranean Shipping Company2 Jahre und 8 Monate, Jan. 2020 - Aug. 2022
Assistant Manager Customer Service/Global NVOs
MSC Mediterranean Shipping Company
1 Jahr und 7 Monate, Feb. 2016 - Aug. 2017
Customer Service Supervisor Export
UASAC (Deutschland) GmbH
8 Monate, Juni 2015 - Jan. 2016
Customer Service Executive
UASAC (Deutschland) GmbH
Customer care and development
2 Jahre und 2 Monate, Apr. 2013 - Mai 2015
Musician
Myself.
Playing, hosting and organizing club concerts and bandmanagement.
1 Jahr und 6 Monate, Okt. 2011 - März 2013
Head of Customer Service, Europe Area
ZIM Integrated Shipping Services Ltd.
Member of the European Board, Area Demurrage Officer, implementation of the new corporate Customer Service philosophy, leading the European countries' CS organizations, coordination of the e-commerce activities in Europe, handling of high level/VIP customer claims and complaints, surcharge coordination, KPI development and monitoring.
2 Jahre und 7 Monate, Apr. 2009 - Okt. 2011
Cost Recovery Team Leader (Customer Service Germany)
Maersk Deutschland A/S & Co. KGAnalysis and improvement of cost items related to Customer Service activities, management of finacial tasks handled in Customer Service, process improvements and outsourcing.
9 Monate, Dez. 2010 - Aug. 2011
Network & Product, Charge Management (Maersk Line HQ)
Maersk Line
Global D&D analysis and improvement project.
9 Monate, Aug. 2008 - Apr. 2009
Invoicing and Cost Recovery Manager (Customer Service Germany)
Maersk Deutschland A/S & Co. KGAnalysis and improvement of cost items/processes related to Customer Service activities, cost recovery, management of finacial tasks handled in Customer Service, process improvements and outsourcing, dispute handling.
2 Monate, Juni 2008 - Juli 2008
Commercial Claims Handler (Customer Service Germany)
Maersk Deutschland A/S & Co. KGHandling of claims not covered by P&I and not originating from terminal/operations.
1 Jahr und 8 Monate, Nov. 2006 - Juni 2008
Key Client Development Manager Automotive Industry (Area Customer Service)
Maersk Line
Improvement of internal and external customer service and related processes in the automotive key client segment on area level for Central Europe (=Germany, Austria, Switzerland, Belgium, Netherlands, Hungary, Poland, Czech Republic, Slovakia).
Export Project Team
P&O Nedlloyd Ltd. (merged with Maersk)
Container Dept.
Germanischer Lloyd
Hamburg Office
Mahmoudieh Design
Quality control
Reemstma Cigarettenfabriken GmbH
Ausbildung von Felix Gliffe
Hamburg Law School, Rome "La Sapienza" Law School
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Italienisch
Fließend
Spanisch
Grundlagen