Francis Okorie

My name is Francis Okorie, a highly skilled professional with a long and diverse work history. My experience has mainly been in Administrative Assitance, Clinical Medicine, ESL, Sales Management, Medical Billing, Customer Service Representation, Technical Support and Hospitality.  I am adept at using CRM systems (Salesforce, NetSuite, Zoho, Convoso, Opera 5, Opera Cloud, Ulysis etc.), Ticketing Systems (Zendesk, Freshdesk, etc), client/guest relations, communications and engagement (high volume calls, email, chats, video conferencing, social media engagement), data entry, project coordination and resource distribution, remote troubleshooting, conYict resolution, Tier 1, 2, 3 support, B2B and B2C Sales. I am also conversant with data security risk management protocols for employers that are concerned with discretion as it relates to protecting proprietary and con—dential information.