Garissa Gan

Analyzed networks and systems to determine areas for improvement in workflow and developed customized solutions. Modified existing networks to incorporate new capabilities that met customer requirements. Developed updated system procedures as needed to address changing operational requirements and documented changes and test procedures to keep system information accurate.

Provided support for clients and end users by responding to phone and email requests for service. Explained troubleshooting procedures in a clear and understandable manner to help users fix minor to moderate IT issues. Monitored network for security threats and supplied updates and patches as necessary. Contributed to comprehensive instructional manual designed to help end-users through testing and implementation.