Germano D'Angelo

Responsibilities: - Lead Conversion - Pricing - Creating cross-department feedback-loops

Responsibilities: - Cold Calling - Upselling and Reactivation - Telemarketing analysis - Key Account Management - Creating cross-department feedback-loops Achievements: - Creating a customer return rate of 68 % - Increasing bookings by 30 % - Increase customer satisfaction

Sales Account Manager for Italian and Switzerland Markets Responsibilities: - Cold Calling - Upselling and Reactivation - Customer value development - Lead management Achievements: Aug 2013 – Dec 2013 Italian Team: 137 % of target achieved Jan 2014 – Dec 2014 Italian Team: 127 % of target achieved

Coffee Bar, Lounge Bar Owner Responsibilities: - Business Operation and Development - Finance and Controlling - Marketing

Responsibilities: - Telesales - Online sales management - Customer Service Achievements: - Increasing the booking rate by 30 %

Responsibilities: - Customer Service - Customer value development - Personal contact to VIP clients

Responsibilities: - Training and Coaching - Ensuring profitability - Professional and disciplinary lead

Responsibilities: - Customer Service - Quality Assurance

Responsibilities: Telemarketing operator for Wind, H3G, Telecom; Italians telephone companies, my duties were to contact new customers listed on a database given by the company and sell a wide range of products from Broadband ADSL to tariff plans. Moved to Back Office Dep. to handling customer contracts, complains and new applications. Final experience for CEGC Dep. arranging appointments for collection agents and analysis of preventive classification of reliability financial degree

Hotel Management High School Sen. G. Molinari di Sciacca (AG) Italy Technical Tourist Services Diploma (5 years) Italy