Mag. Goran Marković

Robotic process automation (RPA)

• Success story: Implementation of behavioural collection process (SAP solution) • Process innovation (Operational excellence) with strong impact on financial KPIs • CX ambassador for Finance business area (DT Group level project) • Managing 3 groups (+40 employees) within the unit (group in charge of Collection, group for Payment and group for Risk management • Business process analysis by setting control points • Participation in cross-functional projects

• Developed and implemented new services related to claim/debt collection • Organized and carried out business activities systematically • Managed and developed human resources • Managed resources in a more efficient way in order to minimize costs • Financial services intermediation

• Risk assessment • Developing models for quantitative determination of client's creditworthiness • Determining guidelines and principles, as well as implementation rules, in the risk assessment department • Participating in international projects on determining guidelines and strategy for Croatian market, as well as strategy on the level of the holding (member countries) • Training and education of co-workers on the risk assessment

• Managed brands, including Gas Blue Jeans, Geox and And • Organized and supervised operation of shops/outlets • Developed, maintained and improved communication and business relations with foreign suppliers • Managed brand market position • Managed candidates’ interviews, evaluations and employment policy • Introduced new concepts for shops/outlets • Evaluated staff performance, recommended promotions, additional training and termination of employment agreements

• Managed and monitored two branch offices, Rijeka and Pula • Suggested and implemented further increase of market share • Established cooperation with suppliers and clients • Evaluated client's solvency • Managed and supervised claims/collection of outstanding debts • Managed candidate's interviews, evaluations and employment policy