Guillaume ROBERTO

- To improve my professional and business American English (Speaking, Listening, Writing), - To understand perfectly jobs, stakeholders, directors, clients and their requirements, needs and business cases, - TOEFL class.

- Motorcycle accident, - Motion recovery.

Within the framework of my inter-contract, I was put in contribution within the internal center production. Carried out tasks : • To analyze the clients offers and propose a technical solution around Telecom IS (RFP), • To accompany the Account Managers in prospecting customers. Environment : MS Office 2010 – PowerPoint 2010 – Windows XP/7

Manage Implementation of functional & technical evolutions & follow up also the production defects of the SAP BO & ERP OEBS. It's a billing, accounting & Editing IS that manages an offers for business customers. The turnover charged by 50D is 10 billion Euros on year. Manage the Requirement demands, Run and End-user Support. draft and to show the milestones of the releases and the piloting committees. To Qualify, challenge & write the Business Needs and decide of scenario the most relevant.

Migration BIIOS Project – 8 departments – 1.5 years The “BIOS” program of the recasting of the IS GP and in particular the UAT follow-up of the “Migration BIOS” project who’s consist to transfer 8 billion of LCA & FFB clients. Carried out tasks : • To collect and to validate the job needs to study their feasibilities according to their priorities, • To organize meetings, a piloting committees for all the actors of the project, • To manage the defects, the risks as well as the budget.

Incident analysis of vehicles Website Project : Carried out tasks : • To collect and to validate the sponsor needs to study their feasibilities according to their priorities, • To organize meetings, a piloting committees for all the actors of the project, • To draft the expression of needs, the functional specifications and the business tests, • To check and to validate the deliverables and to manage the defects, the risks as well as the budget.

The follow-up and training of the support ADV Project : The follow-up of the LOGICA package for the rise in skills of the support team ADV Support L3 department. • To coordinate the rise in kills and the current management of the functional and technical incident tickets, of the support team ADV, • To work out the strategy and supports of the training and the reporting for the hierarchy, • To manage the business crisis and the defects of production until their deliveries.

• To draft the strategy of tests, the folder and document of tests and the functional scenario of tests (Disaster Management, Module of the regulations, Module of the appeals, Module of the auxiliaries etc..) • To realize, coordinate the functional UAT and manage the defects, • To Train two "test analyst" on the test tools "Synopsis",“Test Complete”, • To draw the strategy of the migration of all client’s data, • To participate at the study post-migration of the accounts of the customers.

I integrated the “Public Mobil Billing GP BA/PM” department of the IS direction of France, of a staff of 30 people to manage the putting of commercial offers into the IS and/or implement and integration of a functional and/or technical evolutions. I also put and managed a team of 4 people at the client. etc.. • To organize the piloting committees, to draft the reports, to identify and to measure the risks, • To pilot, to plan with MS Project the follow-up and the resources, tasks, leveling-rods

I was allocated to the IT production department consisting to put informatics resources for four departments such as these of tracking and control IS and of innovations/Tests IS of the electronic devices. I also was a tutor of a trainee (4 months). • VMS, WEB site, Windows, Unix and Network administrator, • Functional and technical responsible of the integration and certification of the EDM, • To integrated a new software configuration management into the existing information system.

I was sold at FranceTelecom Mobiles into the UPP department to realize and manage the scheduler project with $Universe made up of a team of 5 people under my responsibility. • Transversal coordinator and management of functional evolutions in the billing IS of ITINERIS, $Universe scheduler integration Project : • To manage the budget, the risks, the change management as user’s training at $Universe scheduler, • To Frame the team to fix the defects of the $Universe scheduler

Society of retailer of the linguistic software allowing the learning of languages through of translators, dictionaries and of multimedia interactive software. Further to my hiring, l was into the linguistic software service. • Responsible of the hot-line support of English-speaking clients in worldwide, • To manage the evolutions of the linguistic software in collaboration with the editors, • Responsible of the logistics of the computer equipment of the site and of the support L1/2 of the end-users.

Printing-house of 120 people with a production park of 5 rotatives, 3 offset, 5 stackers, a laboratory of photocomposition of movie and of 20 office automation PC. • Responsible of the technicians and mechanics team of 6 people, of daily reports, of the coordination with the hierarchy responsible as well as the management, coordination and the checking of tasks.

Industrial Computer Science