Hakan Halilhan
Selbstständig, Business (IT) Process Architect - Contractor, Inmarsat
LONDON, Vereinigtes Königreich
Werdegang
Berufserfahrung von Hakan Halilhan
Bis heute 6 Jahre und 1 Monat, seit Juni 2018
Business (IT) Process Architect - Contractor
Inmarsat
• Business process architect and ServiceNow implementation specialist of a CSM and ITSM implementation programme • Use case, business requirement analysis and non-functional requirements workshop facilitation • Functional design of the tool, translating business requirements to technical requirements • Customer service management (CSM) and ITSM processes documentation on IBM Blueworks Live • User acceptance testing using Model Office approach, managing test defects and fixes
11 Monate, Aug. 2017 - Juni 2018
Business Process Consultant- Contractor
Deutsche Asset Management
High caliber Business Process Consultant and Knowledge Manager with 18 years’ experience in IT, Transformation and System Implementation programs.
1 Jahr und 11 Monate, Okt. 2015 - Aug. 2017
ITSM Service Knowledge Manager
Financial Conduct Authority
2 Jahre und 4 Monate, Juli 2013 - Okt. 2015
Business Process Knowledge Manager - Contractor
British American Tobacco
5 Jahre, Juli 2008 - Juni 2013
Business Process Knowledge Management and Training Manager
Covidien
2 Jahre und 9 Monate, Nov. 2005 - Juli 2008
Regional Training Advisor
Dell
3 Jahre und 7 Monate, Mai 2002 - Nov. 2005
Server Technical Support Specialist & Trainer
IBM UK
1 Jahr und 11 Monate, Juli 2000 - Mai 2002
Technical Support Specialist
Microsoft Türkiye
Ausbildung von Hakan Halilhan
3 Jahre und 2 Monate, Sep. 2007 - Okt. 2010
BA, Training and Development
National College of Ireland
The Learning Process, Learning Needs Analysis, Intervention Design, Delivery & Evaluation, Communications & Influencing, Organisation Behaviour, Organisation Development, Internal & External Consulting, Project Management, Change Management, Technology in Business, Strategic Management
Sprachen
Englisch
Muttersprache
Türkisch
Muttersprache