Hang Tran

- Building a holistic talent development approach for the entire organization in Germany - Finding solutions for current situations in warehouses by offering development training & coaching programs that I’ve created and delivered - Working closely with directors to restructure the company, create transparent career paths - Empowering and preparing employees and leaders through the change management process by providing training and coaching workshops focused on needed skills and mindsets

As a Founder and a Certified Life Coach, I provide coaching sessions and deliver practical guidance and directions to my marketing team to achieve designed business goals. My Key Contributions: • Achieved International Coaching Federation Credential and Standards as an Associate Certified Coach. • Completed 125 executive coaching training, graduated at the professional coach level, and coached over 130 hours. • Elevated corporate social media awareness by devising and implementing digital media strategies.

My Key Contributions to this role: • Achieved 96% training participants rate and 4.8/5 training satisfaction score by delivering "Psychological safety and communication skills" training. • Designed specified training content/curriculum and deliver training based on internal requests such as Train the Trainers, Compensation Conversation, and Foundation Communication.

I served as a company conduit for the end-user community and developed quality methods to serve both. It is one of my main responsibilities to develop and strengthen in-person and online relationships at scale for a global community. I was also strategically positioned as a great communicator with emotional intelligence for customers and valued tester needs. Reviewed and revamped FAQ Page for lean approach. Coordinated with team members all over the world to achieve designated company goals.

• Successfully exceeded the project requirements by enriching the database with over 3000 testers distributed in 10 countries. • Devised marketing strategies and led comprehensive promotional initiatives such as social media, recruiting vendors, referral bonus programs, and university partnerships. • Cleared a queue of more than 2,000 tickets in 4 months by grouping tickets into different categories and creating common responses to speed up the process.

• Grew the English Center to a mature company with 11 rooms spread over 4 floors by launching a social media campaign to gain visibility and defining the product identity and core value. • Enhanced students' experience (80% satisfaction) by recruiting, training, and mentoring a team of 18 qualified teaching assistants. • Created a lean and structured calendar that saved 50% of the CEO's time, allowing him to focus on value-added tasks.

• Developed and wrote three scripts per week to promote radio brand marketing focused on health, psychology, and nutrition for the family in rural Vietnam. Due to the growing success, the marketing budget for radio went from 100K to 500K. • Created a Facebook page that provides valuable knowledge/tips for people in rural areas. Developed campaigns and content to grow the community and increase brand awareness for the company. The FB Page organically increased 300% after one year.

• Provided excellent customer service in consultations, while closing deals with wide range of clients seeking personal development services; clientele ranged 18-65 years of age. • Communicated clearly and efficiently with customers, resulting in 85% customer satisfaction rate and “top seller” award.

Project Management: Working with SmartBee in Spain, a startup company provides a system for locating hives by using GPS system. Using SWOT, Ansoff and 5 forces on sale strategy with minimum budget, 3 employees

Bachelor thesisBachelor thesis “New product development” with marketing service package, grade 4.0/4.0 ranked 2nd in Faculty Sale management: practice selling Motobike insurance after 3 months (9,200 items sold). Report execute every 2 weeks for 30 groups